Understand transportation charges, adjustments, duties, taxes, and invoice-dispute requirements.
Base transportation
The service charge based on route, service, and chargeable weight.
Surcharges
Possible residential, remote area, fuel, oversize, address correction, or special-handling charges.
Duties and taxes
Government-assessed import charges may be billed separately from transportation.
Billing review request
Fields marked with * are required.
Resolve invoice questions with shipment-level evidence.
Service details
Plan the shipment with confidence
Common charge questions
Billed weight, dimensional weight, address correction, residential delivery, remote area, additional handling, oversize, duties and taxes, fuel surcharge, and duplicate shipment references.
How adjustments are reviewed
The billing team compares the invoice with shipment measurements, scans, service selected, account agreement, accessorial events, and supporting documentation.
Payment and dispute timing
Pay undisputed amounts by the due date. Submit disputes within the stated invoice period and identify each tracking number and charge being questioned.
What to have ready
Documents and shipment information
Complete information reduces avoidable handling, billing, and clearance delays.
- Invoice and account number
- Tracking number for every disputed shipment
- Expected charge and basis for the request
- Rate agreement, quote, measurement evidence, or tax documentation
Continue
Related shipping tools
Next step
Need current rate rules?
Review the types of transportation and accessorial charges that may apply.