Create a controlled return with a clear authorization, return address, packaging instructions, and tracking record.
Return request
Fields marked with * are required.
A controlled return protects the customer, merchant, and shipment record.
Service details
Plan the shipment with confidence
Confirm authorization
Obtain the merchant’s return authorization, destination, eligible items, packaging instructions, and refund conditions before shipping.
Prepare a clean package
Remove old labels and hazardous markings, place the return documentation inside, use appropriate cushioning, and attach the new label without covering seams.
Retain proof of tender
Keep the staffed-location receipt or pickup confirmation and monitor the first carrier scan. The merchant—not the carrier—determines refund eligibility.
What to have ready
Documents and shipment information
Complete information reduces avoidable handling, billing, and clearance delays.
- Return merchandise authorization or merchant reference
- Return label matching the correct destination
- Item list and reason for return
- Drop-off or pickup receipt
How it works
Prepare the request correctly
- 1
Obtain return authorization from the merchant
- 2
Repack the item and remove old labels
- 3
Attach the return label securely
- 4
Drop off or schedule an eligible pickup
Continue
Related shipping tools
Next step
Already shipped the return?
Track the shipment and review every travel-history event.