Resolve tracking, delivery, billing, claims, and account questions using the fastest appropriate support path.
Tracking and delivery
Check the latest scan, delivery attempt, address issue, or recipient action.
Claims and damaged shipments
Preserve packaging, photographs, value evidence, and the tracking number.
Billing and account support
Prepare the invoice number, account reference, and disputed charge details.
Fraud awareness
Do not share passwords, one-time codes, or payment details through unsolicited messages.
Start with the shipment status, then route the issue to the right team.
Service details
Plan the shipment with confidence
Tracking and delivery support
Use the latest scan, estimated delivery date, and exception message to determine whether action is required. Delivery-address changes and holds may be restricted by the sender.
Claims support
For loss, damage, or missing contents, preserve the shipment, original packaging, photographs, sales invoice, repair estimate, and proof of value until the investigation is complete.
Billing and account support
Have the invoice number, account number, tracking number, charge description, expected amount, and supporting agreement available before opening a dispute.
What to have ready
Documents and shipment information
Complete information reduces avoidable handling, billing, and clearance delays.
- Tracking, invoice, claim, or customer reference
- Contact information for the shipper or payer
- Supporting photos, receipts, or correspondence
- A concise description of the requested resolution
Common questions
What customers should know
When should I contact support about no tracking movement?
First compare the last scan with the estimated delivery date. Some routes do not generate a scan at every transfer point.
What should I do after visible damage?
Photograph the package before opening, preserve all packaging, document the contents, and contact the sender promptly.
Continue
Related shipping tools
Next step
Need immediate shipment visibility?
Track the latest scan, estimated delivery date, and full travel history.