Review recipient options for eligible shipments before the package reaches the final delivery route.
Delivery instructions
Add concise directions that do not require unsafe access or bypass signature requirements.
Hold for collection
Request pickup at an eligible staffed service point with identification.
Delivery-date request
Submit a preferred date where the shipment and local service support it.
Delivery preference request
Fields marked with * are required.
Eligible recipients can request convenient delivery options without losing shipment control.
Service details
Plan the shipment with confidence
Add delivery instructions
Provide concise information such as building entrance, unit, reception desk, or safe access notes. Instructions cannot override signature, age, security, or shipper restrictions.
Hold at an eligible location
Request pickup at a supported staffed location when available. Identification requirements and hold periods apply.
Request another delivery date
Date changes depend on shipment status, local operating days, service eligibility, sender controls, and route planning. Requests are not guaranteed until confirmed.
What to have ready
Documents and shipment information
Complete information reduces avoidable handling, billing, and clearance delays.
- Tracking number
- Recipient name and delivery address
- Verified email or mobile number
- Government-issued identification for held-package pickup
Continue
Related shipping tools
Next step
Want proactive updates?
Choose the shipment milestones you want delivered by email or SMS.